reev

Jana Caven

Llewellyn Nakielski

Matej Bosnjak

reev Platform

In this article, you’ll find an overview of the available reev license plans and the features included in each.

reev Licenses Overview

reev License | Get license key

This article explains how to view and manage your license details, contract period, renewal, and billing in the reev Platform

reev License | Manage subscription

reev License

Discover how Multi-Account Management lets you centrally monitor and manage multiple reev accounts – available with the Business and Enterprise licenses.

reev Platform | Multi-Account Management

Multi‑Factor Authentication (MFA) protects access to the reev Platform by requiring an additional security factor. MFA will soon be mandatory for all reev accounts.

reev Platform Login | Multi‑Factor Authentication (MFA)

If you experience any of issues with your browser or login to your reev account, please try the suggested troubleshooting steps in this article.

reev Platform Login | Troubleshooting login issues

By assigning clearly defined system user roles, you can efficiently manage your team’s access rights within the reev platform.
The higher your license level, the more granular the permission settings…

reev Platform | System User Roles

In this article, you will learn how to manage and customize your company profile in the reev platform.

reev Platform | Company profile

This article explains how to get access to the reev API and what typical use cases exist.

reev API | Access & Use

Account Management

Monitoring | Add charging stations

Monitoring | Monitor charging infrastructure

Monitoring | Offline charging connectors

In this article, you’ll learn how to automatically analyze and process charging sessions performed at your charging infrastructure.

Monitoring | Report charging sessions

In this article, you will get insights into how the Smart Recovery feature (AI-powered fault recovery function) of your reev Platform works.

Monitoring | Smart Recovery (AI-supported troubleshooting)

In this article, you will learn how to display, edit and manage charging points on a parking map.

Monitoring | Parking Map

Kundenteam reev

Monitoring

Learn more about the Insights menu item in this article.

Insights overview

This article explains the AI‑powered recommendations feature in reev Insights. You will learn how the automatic analysis works, how to trigger it, and what benefits it provides.

Insights | AI‑powered Recommendations

Insights

In this article, you will learn everything about the fully automated billing of paid charging sessions. It provides a concise and structured overview of the key billing options and processes.

Automatic Billing overview

Billing | Set up billing account

Here you can learn more about the Payout Report as a transparent monthly summary of all paid charging sessions, available for download directly in your reev Platform.

Billing | Monthly Payout Report

Billing

This article provides you with an overview of the user group functionality within your reev platform.

User Groups overview

User groups | Activation failed

User groups | Driver Self-Registration

This article explains how you can set up and configure parking fee settings in your reev platform.

User groups | Tariff Management - Parking Fee

With the Scheduled Pricing feature in the reev Platform, operators can define time-based charging prices. This allows pricing to be flexibly adjusted according to times of day, days of the…

User Groups | Tariff Management – Scheduled Pricing

User Groups

User management overview

User management | Invite users to charge

Charging card management overview

Users

This article explains how public charging, eRoaming and ad hoc charging are connected and what you need to consider when setting them up in the reev Platform.

Public charging at a glance

Ad hoc charging | Activation & configuration

eRoaming | Activation & configuration

This article explains how to choose between reev Smart Prices and custom prices for an eRoaming user group.

eRoaming | Price Settings

eRoaming | Notification to the Federal Network Agency

eRoaming | eMobility Provider List

Public charging | Make charging points visible on Google Maps

eRoaming (public charging) & ad hoc charging

reev GHG Quotas | Generate additional income

reev GHG Quota I FAQ

reev GHG Quotas

Login

Status Page

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.