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ABL - Controller is offline, what can I do?

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Written by Franjo Pranjic
Updated this week

If an ABL charging station is offline in the reev backend or during onboarding, you can do the following to check connectivity:

  1. Restart the station:

    1. Restarting the eMH2

    2. Restarting the eMH3

    3. Restarting the eM4

  2. Connect to the web administration interface:

    Accessing the SBC Web User Interface

  3. Check whether the latest firmware version is installed:

    Perform SBC firmware update

  4. Check for any errors:

    Common error messages on the SBC web interface

  5. Check the connectivity in the SBC web interface:

    Checking connectivity with LTE connection

For any hardware-related issues, please reach out to ABL Support for assistance

The best way to reach ABL Support is via the ABL homepage, where you can directly create a support ticket with the relevant information: https://www.ablmobility.de/de/service/support/

Alternatively, you can send an email to [email protected].

Related Articles
ABL - Accessing the SBC Web User Interface
ABL - Charging Station Offline: Common Error Messages on the SBC Web Interface
ABL - Perform Firmware Update
ABL - Checking connectivity for LTE connection
ABL - Internet connection via LAN/Ethernet
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