This article describes the most common error messages on the SBC web interface and how to resolve them.
Transport Layer Error – TLS connection faulty
How can you identify the error?
The station appears offline in the backend.
The system time and date do not match the actual time.
You can find the system time at the bottom of the page.
Here you will find instructions on how to fix this error
Transport Layer Error – Connection Failed / Unknown Error
How can you identify the error?
The station appears offline in the backend.
This often occurs when the SBC has been replaced.
Please check whether the security certificates have been uploaded correctly. If you need assistance, please contact ABL Support.
Transport Layer Error – Unresolved Address
How can you identify the error?
The station appears offline in the backend.
Status shown during restart.
Please wait until the restart has been fully completed; the status will then update accordingly. If the message is still not resolved afterwards, please check the backend configuration.
Here you will find a guide for verifying the integration.
Problems with the LTE stick
How can you identify the error?
The station appears offline in the backend.
The LTE stick is not (properly) recognized.
Please restart the station. If the problem persists afterwards, please contact ABL Support.
Offline mode is enabled
How can you identify the error?
The station appears offline in the backend.
No error is displayed.
Please activate online mode.
Stand Alone mode is activated
How can you identify the error?
The station appears offline in the backend.
The backend URL is missing.
Please check the backend configuration. Here you will find a guide for verifying the integration.
For any hardware-related issues, kindly reach out to ABL Support for assistance
The best way to reach ABL Support is via the ABL homepage, where you can directly create a support ticket with the relevant information: https://www.ablmobility.de/de/service/support/
Alternatively, you can send an email to [email protected].
