Please note that this functionality is only available with the reev Platform Pro license. With the reev Compact license, there are no user groups, and users are invited directly to charge.
What is a User Group?
With user groups, you can support specific use cases and group users who are allowed to charge under the same conditions.
After creating a user group, you can invite users to join it. Invited users are then authorized to charge according to the conditions defined for the user group.
User groups can be prioritized and will be considered with higher priority during load management. This requires the free reev Energy Management System (EMS) to be activated in your reev platform. For more information on user group prioritization, see:
You can use the search bar to quickly find a specific user group.
How do I create an user group?
To create a new user group, click Create a new user group at the top of the screen within the User Groups menu item.
User Types
We differentiate between recurring users and short-term users.
Recurring users are drivers who charge regularly at your charging infrastructure. For these users, it makes sense to create a one-time user profile in the system in order to streamline and automate processes (e.g. pool vehicles, company cars, employees).
Short-term users are drivers who charge only occasionally or on a one-time basis at your charging infrastructure. Creating a user profile for them is not required. Nevertheless, you can still offer a simple and convenient charging experience (e.g. guests, customers).
For both user types, charging sessions can either be automatically billed via the reev platform or recorded only. Recorded charging sessions can be exported at any time and further processed internally if required.
Use Cases
Below you will find an overview of the use cases that can be supported by creating user groups.
Note:
Usergroups can also be created and managed across multiple reev accounts. Find more information on multi-account management here.
Apart from the eRoaming user group, you can create as many user groups per type as you wish.
User Group Name | Use Case | Explanation |
Documentation or automatic billing of charging sessions for returning users | Recurring users are invited to charge. You can choose whether charging sessions are only recorded and exported or automatically billed via the reev platform.
e.g., employees, tenants, pool vehicles, company cars, etc. | |
Adding charging cards and documenting charging sessions | Short term users who are neither created in the reev platform nor automatically billed.
e.g., guests | |
Automatic billing of spontaneous charging sessions | Short term users who are not created in the reev platform but should be automatically billed.
e.g., guests, customers | |
Billing of public charging sessions via the eRoaming network | Users who you want to allow to charge at your infrastructure via the eRoaming network. |
Difference between Automatic Billing and Without Automatic Billing
User Group with Active Automatic Billing
Tariff (gross)
Current tariff options are displayed.
Pencil icon: Adjust the tariff for future charging sessions. Active users will be notified by email and in their reev app.
Charging Stations
Displays how many charging groups or charging points the user group is active on.
Active users invited to this group are authorized to charge at these points.
Pencil icon: Activate or deactivate the user group on additional charging groups
Users
Displays the number of users per status. More information about user status here.
Plus icon: Users can be invited by email to charge under the conditions of the user group. The user gains access to the reev app. More information about user invitations here.
User Group without Automatic Billing
Tariff (gross)
Displays the current tariff options used for recording charging sessions
Pencil icon: Adjust the tariff for future charging sessions.
Charging Stations
Displays how many charging groups or charging points the user group is active on.
Active users invited to this group are authorized to charge at these points.
Pencil icon: Activate or deactivate the user group on additional charging groups
Users
Displays the number of users per status. More information about user status here.
Plus icon: Users can be invited either with or without an email address to charge under the conditions of the user group. Users with email address gain access to the reev app. More information about user invitations here.
User group: Drivers and Vehicles
Drivers and Vehicles: Use case
e.g., employees, tenants, pool vehicles, company cars, etc.
Recurring users are invited to charge. You can choose whether charging sessions are only recorded and exported or automatically billed via the reev platform.
Drivers and Vehicles: Create user group
In the User Groups menu, click on Create New User Group and select the Drivers and Vehicles group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Choose a Billing Method
Decide whether the users you invite to this user group should be automatically billed for their charging sessions via the reev platform.
Step 3: Set Tariff options
With Automatic Billing: Define how your users will be billed. The following billing options are available and can be combined as needed:
Price per kWh
Parking fee
Monthly base fee
Without Automatic Billing (optional): You can define a tariff under which all charging sessions processed through this user group will be recorded. This can be helpful for internal processing of charging sessions.
Step 4: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge.
Step 5: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 6: Summary
Review the user group settings and click Confirm to activate the user group.
If the user group was not activated for the entire charging infrastructure in Step 4, you can now specify whether it should be activated for individual charging groups.
Drivers and Vehicles: Configure user group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Driver Self-Registration
Enable driver self-registration to allow users to register themselves for charging
Prioritisation
Enable prioritised charging for the users of this user group
User group: Only Charging Cards
Charging cards: Use case
e.g., guests
Short term users who are neither created in the reev platform nor automatically billed.
Charging cards: Create user group
In the User Groups menu, click on Create New User Group and select the Charging Cards Only user group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Assign a tariff (optional)
You can define a tariff under which all charging sessions processed through this user group will be recorded. This can be helpful for internal processing of charging sessions.
Step 3: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge.
Step 4: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 5: Summary
Review the user group settings and click Confirm to activate the user group.
Charging cards: Configure user group
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Tariff (gross)
Current tariff options are displayed.
Pencil icon: Adjust the tariff for future charging sessions.
Charging Stations
Displays how many charging groups or charging points the user group is active on.
Charging cards added to this user group are authorized to charge at these connectors.
Pencil icon: Activate or deactivate the user group on additional charging groups
Charging Cards
The number of charging cards that have been added to this user group is displayed.
Plus Icon: Add a charging card to the user group.
More Information how to add charging cards to your reev Platform
User group: Spontaneous Charging (Ad hoc)
Spontaneous Charging (Ad hoc): Use Case
e.g., guests, customers
Short term users who are not created in the reev platform but should be automatically billed. More information about Ad-Hoc charging here.
To enable this user group, you must verify yourself with our payment service provider, Stripe. More information about Stripe here.
Spontaneous Charging (Ad hoc): Create user group
In the User Groups menu, click on Create New User Group and select the Spontaneous charging (Ad Hoc) group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Assign a tariff
Define the price per kWh for ad hoc users.
Step 3: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge
Step 4: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 5: Summary
Review the user group settings and click Confirm to activate the user group.
If the user group was not activated for the entire charging infrastructure in Step 3 you can now specify whether it should be activated for individual charging groups.
Spontaneous Charging (Ad hoc): Configure user group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Tariff (gross)
Displays the current tariff options used for recording charging sessions
Pencil icon: Adjust the tariff for future charging sessions
Charging Stations
Displays how many charging groups or charging points the user group is active on
Ad hoc charging is activated at those connectors.
Pencil icon: Activate or deactivate the user group on additional charging groups
User group: eRoaming
eRoaming: Use Case
Customers of our eMobility Service Partner can charge at your infrastructure when eRoaming is activated. This means you offer your charging station(s) publicly. More information on eRoaming and billing here.
To enable this user group, you must verify yourself with our payment service provider, Stripe. More information about Stripe here.
eRoaming: Create user group
In the User Groups menu, click on Create New User Group and select the eRoaming group.
Review the necessary conditions for creating the user group and confirm the successful entry of information.
Address & GPS coordinates: Go to Monitoring → Charging Infrastructure → Click on Show Details on the charging group box to open the side bar. Under the eRoaming Settings category, enter the required data.
Charging capacity & renewable energy: Indicate whether the charging group uses renewable energy.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: eRoaming Tariff Overview
The price per kWh is contractually agreed upon.
More info on eRoaming billing
Step 3: Set eRoaming Availability
Define when public eRoaming should be active. You can change this anytime.
Step 4: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge
Step 5: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 6: Summary
Review the user group settings and click Confirm to activate the user group.
eRoaming: Configure user group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Tariff (gross)
Shows the agreed payout per kWh
Charging Stations
Displays how many charging groups or charging points the user group is active on
Public eRoaming charging is activated at those connectors
Eye icon: See customers of which EMPs can access your charging group