This article provides you with an overview of the user group functionality within your reev platform. Please note that this functionality is only available with the reev Platform Pro license. With the reev Compact license, there are no user groups, and users are invited directly to charge.
What is a User Group?
User groups are the core of the reev Pro platform. They allow you to enable specific use cases and group users who should charge under the same conditions.
After creating a user group, you have the option to invite users to the group. These users will then be allowed to charge under the conditions defined within the user group.
To create a new user group, click Create a new user group at the top of the screen within the User Groups menu item.
User Types
We differentiate between returning users and short term users.
Returning users are individuals who charge regularly at your charging infrastructure, making it worthwhile to add them to the system once (e.g., pool vehicles, company cars, employees, etc.).
Short term users are individuals who may only charge at your infrastructure once. It is not worthwhile to add them to the system as users; however, you still want to enable them to charge easily and conveniently (e.g., guests, customers, etc.).
Furthermore, for both user types, you have the option to either automatically bill charging sessions through the reev platform or simply record them. These records can be exported and further processed internally at any time if needed.
Use Cases
The various use cases that can be mapped by creating user groups are explained below.
Note: Apart from the eRoaming user group, you can create as many user groups per type as you wish.
User Group Name | Use Case | Explanation |
Documentation or automatic billing of charging sessions for returning users | Returning users are invited to charge at your infrastructure. You can decide whether you only want to record the users' consumption for internal processing or bill them automatically via the reev platform (e.g., employees, tenants, pool vehicles, company cars, etc.). | |
Adding charging cards and documenting charging sessions | Short term users who are neither created in the reev platform nor automatically billed (e.g., guests). | |
Automatic billing of spontaneous charging sessions | Short term users who are not created in the reev platform but should be automatically billed (e.g., guests, customers). | |
Billing of public charging sessions via the eRoaming network | Users who you want to allow to charge at your infrastructure via the eRoaming network. |
This article explains the Drivers and Vehicles user group and how to set up this user group.
Overview of all user groups
User group: Drivers and Vehicles
Use Case
Returning users are invited to charge at your infrastructure. You can decide whether you only want to record the users' consumption for internal processing or bill them automatically via the reev platform.
Examples include employees, tenants, pool vehicles, company cars, etc
Create User Group
In the User Groups menu, click on Create New User Group and select the Drivers and Vehicles group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Choose a Billing Method
Decide whether the users you invite to this user group should be automatically billed for their charging sessions via the reev platform.
Step 3: Set Tariff options
With Automatic Billing: Define how your users will be billed. The following billing options are available and can be combined as needed:
Price per kWh
Parking fee
Monthly base fee
Without Automatic Billing (optional): You can define a tariff under which all charging sessions processed through this user group will be recorded. This can be helpful for internal processing of charging sessions.
Step 4: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge.
Step 5: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 6: Summary
Review the user group settings and click Confirm to activate the user group.
If the user group was not activated for the entire charging infrastructure in Step 4, you can now specify whether it should be activated for individual charging groups.
Configure User Group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Driver Self-Registration
Enable driver self-registration to allow users to register themselves for charging
Prioritisation
Enable prioritised charging for the users of this user group
Automatic Billing vs. Without Automatic Billing
User Group with Active Automatic Billing
Box: Tariff (gross)
Current tariff options are displayed.
Pencil icon: Adjust the tariff for future charging sessions. Active users will be notified by email and in their reev app.
Box: Charging Stations
Displays how many charging groups or charging points the user group is active on.
Active users invited to this group are authorized to charge at these points.
Pencil icon: Activate or deactivate the user group on additional charging groups
Box: Users
Displays the number of users per status.
More information about user statusPlus icon: Users can be invited by email to charge under the conditions of the user group. The user gains access to the reev app.
More information about user invitations
User Group without Automatic Billing
Box: Tariff (gross)
Displays the current tariff options used for recording charging sessions
Pencil icon: Adjust the tariff for future charging sessions.
Box: Charging Stations
Displays how many charging groups or charging points the user group is active on.
Active users invited to this group are authorized to charge at these points.
Pencil icon: Activate or deactivate the user group on additional charging groups
Box: Users
Displays the number of users per status.
More information about user statusPlus icon: Users can be invited either with or without an email address to charge under the conditions of the user group. Users with email address gain access to the reev app.
User group: Only Charging Cards
Use case
Allow short term users to charge easily and free of charge using charging cards. These can be kept at reception and handed to users
e.g. Guests
Create User Group
In the User Groups menu, click on Create New User Group and select the Charging Cards Only user group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Assign a tariff (optional)
You can define a tariff under which all charging sessions processed through this user group will be recorded. This can be helpful for internal processing of charging sessions.
Step 4: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge.
Step 5: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 6: Summary
Review the user group settings and click Confirm to activate the user group.
Configure User Group
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Box: Tariff (gross)
Current tariff options are displayed.
Pencil icon: Adjust the tariff for future charging sessions.
Box: Charging Stations
Displays how many charging groups or charging points the user group is active on.
Charging cards added to this user group are authorized to charge at these connectors.
Pencil icon: Activate or deactivate the user group on additional charging groups
Box: Charging Cards
The number of charging cards that have been added to this user group is displayed.
Plus Icon: Add a charging card to the user group.
More Information how to add charging cards to your reev Platform
User group: Spontaneous Charging (Ad hoc)
Use Cases
Short term users not added to the platform but automatically billed
e.g.: clients, guests, etc.
To enable this user group, you must verify yourself with our payment service provider, Stripe.
More information about Stripe
Create User Group
In the User Groups menu, click on Create New User Group and select the Spontaneous charging (Ad Hoc) group.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: Assign a tariff
Define the price per kWh for ad hoc users.
Step 3: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge
Step 4: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 5: Summary
Review the user group settings and click Confirm to activate the user group.
If the user group was not activated for the entire charging infrastructure in Step 3 you can now specify whether it should be activated for individual charging groups.
Configure User Group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Box: Tariff (gross)
Displays the current tariff options used for recording charging sessions
Pencil icon: Adjust the tariff for future charging sessions
Box: Charging Stations
Displays how many charging groups or charging points the user group is active on
Ad hoc charging is activated at those connectors.
Pencil icon: Activate or deactivate the user group on additional charging groups
User group: eRoaming
Use Case
You want to offer public charging. Customers of our eMobility Service Partner can charge at your infrastructure when eRoaming is activated. More information on eRoaming and billing can be found
To enable this user group, you must verify yourself with our payment service provider, Stripe. More information about Stripe
Create User Group
In the User Groups menu, click on Create New User Group and select the eRoaming group.
Review the necessary conditions for creating the user group and confirm the successful entry of information.
Address & GPS coordinates: Go to Monitoring → Charging Infrastructure → Click on Show Details on the charging group box to open the side bar. Under the eRoaming Settings category, enter the required data.
Charging capacity & renewable energy: Indicate whether the charging group uses renewable energy.
Step 1: Name this User Group
This information is used to distinguish between user groups and can be changed later. It is usually advisable to choose a name that describes the use case of the user group.
Step 2: eRoaming Tariff Overview
The price per kWh is contractually agreed upon.
More info on eRoaming billing
Step 3: Set eRoaming Availability
Define when public eRoaming should be active. You can change this anytime.
Step 4: Define Where This Group Can Charge
Specify at which charging stations the users of this user group will be authorized to charge
Step 5: Prioritised Charging
If the free reev Energy Management System is activated at your charging infrastructure, you can decide whether users in this user group should be prioritised when charging.
This means they will continue to charge at full speed even when the maximum charging load of the infrastructure is reached. Other non-prioritised users will be throttled accordingly.
Step 6: Summary
Review the user group settings and click Confirm to activate the user group.
Configure User Group
Once the user group is created, the following settings can be adjusted:
Click the three dots next to the name of the user group:
Rename user group
Delete user group (only possible if no charging sessions have yet been recorded through this group)
Archive user group (if the group was already in use but is no longer needed)
View the change history of the user group
Prioritisation
Enable prioritised charging for the users of this user group
Box: Tariff (gross)
Shows the agreed payout per kWh
Box: Charging Stations
Displays how many charging groups or charging points the user group is active on
Public eRoaming charging is activated at those connectors
Eye icon: See customers of which EMPs can access your charging group