Fault notifications help electricians stay informed about relevant issues on charging stations configured with the reev Companion. When a defined fault occurs, electricians receive an email notification containing details about the issue and a direct link to the affected installation.
This article explains when fault notifications are sent and how notification settings can be managed.
When Fault Notifications Are Sent
Fault notifications are sent only when specific conditions are met. This ensures that electricians are informed about relevant and actionable issues without receiving unnecessary alerts.
A notification is sent only if:
The fault belongs to a selected set of supported and most occurring error codes
The issue could not be resolved automatically through Smart Recovery
The fault has persisted for more than 10 hours
Notifications are generated for faults where troubleshooting guidance is available.
If multiple charging stations within the same installation experience faults, they are grouped into a single notification email.
What Information the Notification Contains
Each fault notification email includes:
A summary of the detected fault
Information about the affected charging station or connector
A secure link to the installation overview in the reev Companion
By using the link, electricians can access detailed fault information and available troubleshooting guidance directly.
Managing Fault Notifications
Fault notifications can be enabled or disabled per installation. To manage notification settings:
Open the installation overview in the reev Companion.
Navigate to the notification settings section for the installation.
Enable or disable fault notifications using the toggle.
Changes take effect immediately for that installation.
Notes:
Notifications are sent only for selected faults where Smart Guidance is available.
Notifications are not sent repeatedly for the same unresolved fault.
Electricians can enable or disable notifications at any time for each installation.