This article describes the tasks you need to complete on-site as an electrician when installing and commissioning charging stations as part of reev living, and explains the onboarding process in the reev Companion.
Prerequisites
Make sure you have the following information and materials available on-site:
Information | Details |
Site name and main fuse rating | Main fuse rating in amperes (A) |
Building address | Street, house number, postal code, city |
reev Living Sign ID | 6-digit, readable on the reev Living Sign |
Meter type | Smart meter / iMSys or conventional / digital |
Meter number | Read from the meter |
EnWG §14a | Yes or No |
Photo of the meter | Incl. current meter reading |
Building manager's email address | For the handover |
Tasks on-site
You need to complete two tasks on-site:
Complete the physical installation of the charging station.
Carry out the onboarding in the reev Companion.
Note: Completing the onboarding in the reev Companion is mandatory. Only then are important details such as the EVSE ID of the charging station activated.
What is the reev Companion?
The reev Companion is a service tool designed specifically for qualified electricians. You can open it in two ways:
Via the link: reev Companion
By scanning the QR code on the sticker of the charging station.
Applying QR stickers
The following steps are required to apply the QR stickers correctly:
Apply the QR stickers to the side of the charging stations.
Follow the order shown to you in the reev Companion.
Note: The QR stickers are used for authorisation and are required for the operation of the charging station.
Tip: For reev ready products, the QR stickers are already applied at the factory. You do not need to apply them yourself in this case.
Installation guides
You can find the installation guides directly in the reev Help Center. It is linked from within the reev Companion. The appropriate guide for the respective charging station is displayed directly in the app.
After installation
After completing the onboarding in the reev Companion, the following happens:
reev receives an email with the serial number of the charging station. This starts the handover process.
You receive a confirmation email with access to the live information of the charging station.
The building manager receives an email with their next steps.
reev takes care of the rest: contract signing, activation and tenant registration.
Tip: Progress is saved automatically after each step. You can pause the installation at any time and continue later.
Features after installation
The reev Companion also offers useful features after installation:
View status and details of the charging station
Email notifications for critical errors incl. next steps
Remote actions: restart the charging station, status update
Troubleshooting
If you experience technical issues, the following options are available:
Check the status of the charging station in the reev Companion.
Use the remote actions (restart, status update) in the reev Companion.
Contact the reev support team or your designated reev partner contact.
Frequently Asked Questions
Do I need to enter the hardware manually?
No. The app automatically detects the manufacturer, model and number of charging stations. You simply confirm the details.
What is reev EMS?
The reev EMS (Energy Management System) enables static load management. You activate it when creating the site, if load management is required.
What is a Living Sign ID?
A 6-digit ID on the reev Living Sign at the charging station. For larger buildings, multiple Sign IDs may be required.
Where can I get technical support?
Contact the reev support team or your designated reev partner contact.