To ensure the security and stability of your ABL eMH3 devices in the future, we will be rolling out an update to version 1.8p4 in the coming weeks. This is the latest firmware for eMH3 charging stations. In order to carry out this update, we require your consent! Below you will find answers to frequently asked questions related to this update.

1. Why is the update necessary?
The update improves the security and stability of the device and provides additional features. It is carried out fully automatically and only affects operation during the update itself. Security aspects and functionality requirements make this update necessary.

2. What happens if I do not perform the update?
Without the update, known errors and security vulnerabilities in the old firmware may remain. In addition, without the update, future limitations in functionality with the backend may occur, which could restrict the use of the device.

3. Is the update subject to a fee?
No, the software update is free of charge.

4. How do I give my consent?
Consent is provided via a simple online platform.

5. Are there specific technical requirements or limitations for the update?
The update does not require any additional technical requirements. The eMH3 devices will be updated automatically, provided they are connected to the internet. Please ensure that the device is online.

6. How long does the update take, and will the device be out of service during this time?
The update usually takes 10 to 20 minutes. During this time, the device will be unavailable and cannot perform charging sessions.

7. What does the exact update process look like?
The update is performed automatically once the customer has given consent. No manual action is required. To minimize potential issues, we plan the exact timing of the update in advance and monitor the process.

8. Are there known risks or potential challenges during the update?
There may be a so-called bootloader issue, in which the station fails to start. This may require on-site maintenance by a qualified electrician.

9. Will the update change my existing settings or data?
No, the update does not affect your individual settings or stored data in the reev Dashboard. The update focuses solely on updating the charging station’s software.

10. Who is the point of contact for technical questions?
For technical inquiries, our technical support team is available via email.

11. How is the success of the update verified?
We monitor the progress of the update and ensure that all devices are updated successfully. If any issues arise, they will be resolved promptly.