In this guide, you will learn how to create a diagnostic file for your ABL charging station via the user interface. This file contains important system information and can be helpful for troubleshooting as well as when contacting support. Simply follow the steps below.
Step 1: Access the ABL user interface
You can find instructions for this here: Accessing the SBC web user interface
Step 2: Generate diagnostic file
Under “Maintenance” → “System”, you can generate the file.
If desired, the time period can be limited.
If the date fields are left empty, all available log files will be included in full.
Step 3: Download file
You can start the download via the link.
The file will be available for approximately 15 minutes.
Note: The diagnostic file will be available for download for approximately 15 minutes.