In this guide, you will learn how to create a diagnostic file on KEBA charging stations. This file contains important system information and helps to identify possible error causes more quickly and to carry out an initial analysis.
1. Access the web interface
By default, you can access the web interface via the Wi-Fi hotspot of the KEBA controller wallbox.
If the charging station is already integrated into a local network, you can access the web interface via the IP address of the controller wallbox.
2. Create diagnostic file
First, please set the diagnostic level to Debug.
This can be done via the profile settings in the top right corner.
Then download the diagnostic file via "System" -> "Logging" -> "Download Diagnostic".
3. Screenshots of the current configuration
To help us better understand the configuration, screenshots from the web interface are very useful. Please take screenshots from the KEBA web interface of the following views and send them to us together with the diagnostic file:
"Status" -> "Overview" (screenshot of the entire screen including network connection and backend).
"Configuration" -> from "Device" to "OCPP" showing the settings.