This article describes the recommended steps when an Alfen charging station displays a fault.
Note: Fault messages are transmitted directly from the charging station to the reev backend and displayed there. These are hardware-related faults whose analysis and resolution fall within the responsibility of the manufacturer or a qualified electrician. reev cannot resolve the fault directly, but exclusively provides the information transmitted by the charging station.
Step 1: Restart via the reev Platform
First, attempt to restart the charging station remotely via the reev Platform.
The following steps are required:
Navigate in the reev Platform to Monitoring -> Charging infrastructure.
Click on Show details for the affected charging station.
Click Restart in the detail panel on the right-hand side.
Wait approximately 15 minutes and check whether the charging station is back online.
Note: The remote restart only works if the charging station is online and connected to the reev backend. If this is not the case, proceed directly to a power cycle as described in Step 2.
Step 2: Power Cycle & Restart
If the remote restart is not possible or does not resolve the fault, perform a full power cycle.
The following steps are required:
Completely disconnect the charging station from the power supply (see general guide here).
Wait approximately 1 minute.
Switch the charging station back on.
Check whether the fault message has disappeared.
Step 3: Contact an Electrician
If the fault persists after the power cycle, contact a qualified electrician.
Step 4: Further Analysis
The following steps are required for a detailed root cause analysis:
Create a diagnostic file for the charging station (see guide here).
Forward the diagnostic file together with a fault description to the Alfen manufacturer support.
Open a support ticket with the manufacturer, providing the following information:
Serial number of the charging station
Fault code
Exact time of the fault occurrence
Note: For hardware defects or faults, contact the manufacturer Alfen support or your electrician directly. reev cannot resolve these faults.
Frequently Asked Questions
Where do the fault messages in the reev Portal come from?
Fault messages are transmitted directly from the charging station to the reev backend. reev displays these messages in the portal but is not responsible for resolving them.
Can reev resolve the fault directly?
No. reev exclusively provides the information transmitted by the charging station. The analysis and resolution of hardware-related faults is the responsibility of the manufacturer Alfen or a qualified electrician.
What should I do if the charging station still displays a fault after the restart?
Perform a power cycle, contact an electrician, and create a diagnostic file for the Alfen manufacturer support.
What information do I need for a support ticket with the manufacturer?
You need the serial number of the charging station, the fault code, and the exact time of the fault occurrence.