Note: This behaviour usually indicates a hardware or configuration issue with the charging station.
When setting up a charging group, it may happen that not all charging points appear under the main station. This article explains why this happens and how to fix the issue.
What Is a Charging Group?
A charging group allows multiple connectors to operate under a common main station (controller). This configuration supports load management, smart charging functions, and group-level control.
Common Issue: Missing Charging Points
After connecting the main station, all available connectors linked to it should be displayed. If some charging points are missing, the possible causes are:
Incorrect group configuration
Incomplete or faulty physical installation
Communication issues between the devices
How to Fix the Issue
1. Check the Group Configuration
Ensure that the main station is set up as the controller.
All additional connectors must be correctly configured as subordinate units (extenders).
All devices must use the same network protocol.
Tip: Some models require manual setting of device IDs (e.g., via DIP switches or software settings).
2. Check the Physical Installation
Make sure all connectors are properly wired and powered.
Carefully inspect network or bus connections.
Restart the main station to initiate a fresh device scan.
3. Consult the Manufacturer’s Installation Manual
Each manufacturer may have specific requirements regarding:
Cable types and lengths
Network topology
Addressing rules or settings
Firmware compatibility
Please refer to the manufacturer’s official installation guide for accurate setup instructions.
4. Contact the Manufacturer
If the issue persists after performing the above steps:
Contact the manufacturer’s technical support.
They can assist with firmware checks, diagnostic tools, or remote troubleshooting.