This article describes how to create a diagnostic file for your ABL eM4 charging station. The diagnostic file can be created via the ABL Configuration App or via the web interface of the charging station.
Prerequisites
The following prerequisites must be met before you create a diagnostic file:
The ABL eM4 charging station is switched on and operational.
For creation via the app: The ABL Configuration App is installed on your smartphone or tablet.
For creation via the web interface: You have access to the web interface of the charging station (see article: How do I access the web interface).
When Should a Diagnostic File Be Created?
A diagnostic file is helpful in the following cases:
The charging station is exhibiting faulty behaviour.
Technical support has requested you to create one.
You need network analyses or error logs for further investigation.
Tip: Create the diagnostic file as soon as possible after an error occurs. This ensures that the relevant log data is still fully available.
Create a Diagnostic File via the ABL Configuration App
This method is suitable when you are on-site at the charging station.
Follow the steps below to create the diagnostic file via the app:
Open the ABL Configuration App on your smartphone or tablet.
Connect to the ABL eM4 charging station via Bluetooth.
Navigate to Settings in the menu.
Select the option Request diagnostic file.
The diagnostic file is created and will then be available for download.
Create a Diagnostic File via the Web Interface
This method is suitable when you are connected to the charging station remotely or via a local network.
Follow the steps below to create the diagnostic file via the web interface:
Open the web interface of the charging station in your browser.
Navigate to Maintenance in the menu.
Click on the sub-item Diagnostics.
Select Create diagnostic file and follow the on-screen instructions.
Once complete, the file is available for download.
Note: The diagnostic file is only available for download for 15 minutes after creation. Download the file immediately.
Troubleshooting
Problem | Possible Cause | Solution |
Bluetooth connection to the charging station fails | Bluetooth is disabled or the charging station is out of range | Enable Bluetooth and move closer to the charging station |
Web interface is not reachable | Charging station is not on the same network or is not switched on | Check the network connection and power supply of the charging station |
Diagnostic file cannot be downloaded | The 15-minute download window has expired (web interface) | Create the diagnostic file again |
Frequently Asked Questions
Which method should I use to create the diagnostic file?
If you are on-site at the charging station, use the ABL Configuration App. If you are accessing the charging station remotely, use the web interface.
How long is the diagnostic file available for download via the web interface?
The diagnostic file is available for download for 15 minutes after creation.
When should I create a diagnostic file?
Create a diagnostic file when the charging station is exhibiting faulty behaviour, when technical support requests it, or when you need error logs for analysis.