Webbrowser
Clear browser history & cache*
Update browser
*Note:
Uncheck the Passwords option when clearing your browsing data if you want to keep any passwords saved in your browser
Also, in most cases it’s not necessary to delete your entire browsing history, clearing the cache alone is usually sufficient.
reev App
check for updates of your reev app
verify if you are using the correct credentials
try resetting your password
reinstall the app and try login again
Please make a note and screenshot or screen recording of the error you are receiving, so you can share it with our support team, if needed.
Detailed login issues and suggested solutions
Login loop/ Redirect back to login page
After entering credentials, the user is redirected back to the login or homepage without any error message.Clear Browser cache
Update your browser
Password reset email not received
No reset instructions are received after submitting the “forgot password” form.Please verify if you are using the correct e-Mail Adress
Check your Spam folder
Missing or unknown login credentials
User does not have or does not know their login credentials.Please try resetting your password via the "forgotten password" button on the login page
Unclear error message during login
An unspecified or unclear error message appears when attempting to log in.Please make a note and screenshot or screen recording
Share with our support team in case the troubleshooting steps above do not resolve the issue