In this article, you will get insights into how the Smart Recovery feature of the reev Platform works as well as answers to frequently asked questions about the AI-powered fault recovery function.
How Smart Recovery with the reev Platform works
Fully embedded into the reev Platform, Smart Recovery enhances infrastructure availability, reduces operational workload, and improves the day-to-day experience for EV drivers
The feature uses GPT-4-powered intelligence to detect known error patterns and initiate autonomous recovery actions in the background — on a daily basis across the network
The result: fewer disruptions, less support effort, and consistently higher uptime.
Frequently asked questions
Questions & Answers about Smart Recovery via the reev Platform
Question: When is Smart Recovery available?
Answer: reev Smart Recovery is already live and runs in the background on all reev installations.
Question: Are there any costs for using Smart Recovery?
Answer: reev Smart Recovery is activated for all customers as part of its initial development phase.
Question: Who has access to Smart Recovery?
Answer: All reev customers currently benefit automatically from reev Smart Recovery without needing to activate anything.
Question: Are there any risks associated with Smart Recovery?
Answer: No – Smart Recovery runs automatically in the background and only performs safe, predefined actions that are already part of standard manual recovery procedures. If a situation cannot be resolved automatically, the charging station will remain offline or faulted until it is serviced manually, just as before.
Question: Will Smart Recovery continue to be activated for all customers in the future?
Answer: As of today, reev Smart Recovery remains activated for all customers just as it is now. Over time, as the feature evolves, the way it is integrated into our product offering may change — but our goal is to ensure that its core benefits remain accessible to all customers.
Question: Does Smart Recovery use any personal data?
Answer: No, the AI Smart Recovery feature does not use any kind of personal or customer-related data.
This functionality is designed with user privacy in mind. It operates exclusively based on real-time information from the charging station itself—such as the status of its connectors, technical specifications, and the model of the hardware.
At no point does the system collect, store, or analyze any personal, identifiable, or traceable information about users or their sessions. This ensures compliance with privacy regulations and upholds the highest standards of data protection.