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Alfen I reev Connect Set - Simple installation of the reev Software

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Written by Kundenteam reev
Updated today

This guide will show you how to integrate the reev software into a supported ALFEN charging station in just a few steps. The integration can be completed independently in just a few simple steps.

Supported models

  • Eve Single S-Line

  • Eve Single Pro-Line

  • Eve Double Pro-Line

  • Eve Double PG-Line

You can find further supported models on the reev website under “Compatible Hardware”.

The Mobility House customers (company car drivers) If you would like to change your billing provider from The Mobility House to reev, please follow the instructions below: https://chargepilot.scrollhelp.site/documentschargepilot/anlage-einer-alfen-ladestation-bei-reev

What is necessary in advance for integration to take place?

  • reev operator set
    has arrived at the operator/CPO (CPO = Charge Point Operator) or contracted service provider. Here you will find the necessary onboarding materials, such as the QR code sticker, SIM card, and activation code.

  • Laptop
    You need a laptop (Windows operating system) to connect to the controller charging infrastructure via an RJ45 data cable (No company laptop -> "Unsecured access").

  • Active internet connection
    via Ethernet or GSM to establish the connection to the reev backend.

  • Alfen accessories:

    • Key to open the housing door.

    • RFID card for test charge.

  • ACE Service Installer Tool (only available on Windows PCs)
    ​ACE Installer download
    Access data for the ACE Installer:

    Username: Post

    Password: prEze8

The ACE Tool is required to access the Alfen charging station. Please note that only a PC with a Windows operating system can use the tool.
  • Login data for the charging station user interface.

  • The charging station to be integrated must be switched on (possibly access to the electrical distribution board).

  • Ethernet connection between laptop and charging station or via a shared network. [Alternatively, if the Alfen charging station is connected to a router via an Ethernet cable, you can also access the user interface via the Wi-Fi network (the same network as the Alfen charging station).]

Attention: It is imperative that the charging station is on the same network as the laptop!
  • Licenses:

    • For RFID card use (available from Alfen)

    • For Controller/Extender Setup (“Smart Charging Network” - Only necessary if you want to operate a group with multiple charging stations.)

Integration via laptop with ACE Service Installer

1. Connect to the charging station using an RJ-45 cable

Your computer must be connected to the same network as the Alfen charger. In this case, the charger will automatically appear in the ACE tool. If it doesn't appear, refresh the page.

Attention: Save the settings after each of the following steps!
  • Name the station in the first tab under “Customer Ident. Number” as follows:
    ALFEN_[Serialnumber]
    Example: ALFEN_100321424

  • Under “Upload Firmware” download the following certificates:

    • USERTrust.fwi

    • GODaddy.fwi
      (These are available for download in the attachment. Uploading each certificate takes approximately 2 minutes.)

If this doesn't work, you'll need to upload the latest software/firmware version from Alfen. Use the myEVE app to do this, or alternatively, use the "General" tab (see screenshot).

Firmware update with myEve app from Alfen

Update to the latest firmware version: Necessary to install reev security certificates.

  • Upload the latest firmware version from Alfen to the charging station via the app (under FW 5.0 there is no password, with FW 5.0+ there is a username and PW that is supplied with the charging station).

  • Security certificates USER TRUST.fwi and GODaddy.fwi (available for download in the attachment)

  • Enter data required by reev (Web URL, SIM Data...).

2. "Connectivity" settings

  • Select the reev template

  • Check the settings

Connection via LAN/ Switch

  • Check the "Network Profile" settings for Wired (Ethernet) - CSMS URL should be automatically filled in when using the reev template.

    • Protocol: OCPP 1.6

    • CSMS URL: wss://ocpp.reev.com:443/api/ocpp/web-socket

    • Security Profile: 0: Default

Connection via SIM card (mobile)

  • Check the "Network Profile" settings for Mobile

    • Protocol: OCPP 1.6

    • CSMS URL: wss://ocpp.reev.com:443/api/ocpp/web-socket

    • Security Profile: 0: Default

Please note: Alfen has approximately 2,500 defective SIM modules for the NG920 model. If you have this module and a successful connection cannot be established after integration, the buyer of the charging station, for example, must order a new SIM module from Alfen.

Network configuration

Depending on which network connection is used for the charging station (LAN or SIM), the unused connection must be deactivated.

Example: If the station is connected via LAN, the SIM connection must be deactivated – and vice versa.

Restart the charging station

After the configuration has been completed, the device must be restarted.

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