This article describes how to manually synchronise the system date and time of an Alfen charging station using the ACE Service Installer.
Background
When an Alfen charging station has an active backend connection, the system time is updated automatically. If no backend connection can be established, or if the charging station stores transactions with an incorrect timestamp, the time must be synchronised manually.
Prerequisites
The following prerequisites must be met before you can set the time:
The charging station is switched on and operational.
You have the ACE Service Installer installed.
You are connected to the charging station (locally via Wi-Fi or cable).
You have the login credentials for the ACE Service Installer:
Username:
PostPassword:
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Synchronise System Date & Time
The following steps are required to synchronise the system time manually:
Open the ACE Service Installer on your device.
Log in using the credentials listed above.
Connect to the Alfen charging station.
Navigate to General* -> *Location.
Synchronise the time using the corresponding function in this menu.
Troubleshooting
Symptom | Possible Cause | Action |
Connection to the charging station fails | Wi-Fi or cable connection interrupted | Check the connection and reconnect |
Login to the ACE Service Installer fails | Incorrect credentials entered | Check credentials (pay attention to upper and lower case) |
Frequently Asked Questions
Why does the charging station store transactions with an incorrect timestamp?
An incorrect timestamp typically occurs when the charging station has no active backend connection and the system time could not be updated automatically. A manual synchronisation via the ACE Service Installer resolves the issue.
Is the time kept up to date automatically after synchronisation?
Yes, once a stable backend connection is established, the system time is updated automatically. Manual synchronisation is only required when no backend connection is available.This article describes how to manually synchronise the system date and time of an Alfen charging station using the ACE Service Installer.