This article describes the complete workflow for activating a Payter Apollo Payment Terminal at your charging infrastructure. You will learn which prerequisites must be met, which information is required and how the activation process works.
Supported Model
The procedure described applies exclusively to the Payter Apollo model.
Prerequisites
Before requesting activation, make sure the following prerequisites are met.
Terminal Installation
The terminal must be physically installed on-site. Refer to the terminal manual or contact Payter support directly.
Make sure the terminal is powered on.
Internet Connectivity
The terminal requires an active internet connection. The following connection types are supported:
LAN (Ethernet)
SIM card from Payter (usually included in the delivery)
Note: When purchasing the terminal through our partner die-ladesaeule.de, the SIM card is usually pre-installed and delivered with the terminal.
Note: The CPO (Charge Point Operator) should confirm with the vendor where the terminal was purchased whether a SIM card is included.
Inserting the SIM Card and Antenna
If you need to insert the SIM card and install the antenna yourself, follow this step:
Carefully insert the antenna into the MAIN_RF port (outer entry, marked green in the photo below). Make sure the knob of the antenna remains intact.
Note: Handle the antenna with great care when inserting it. Damage to the knob can impair the mobile connection.
Collect Required Information
Before requesting activation, gather the following information:
Required Information | Description |
Serial Number (SN) | Located on the device. Starts with APO... |
Customer Dashboard Name | Name used by the customer in the reev system |
Tariff Configuration | Tariff the customer wants to apply to this terminal |
Charging Group (CG) | Specify which charging group this terminal should be assigned to |
Connection Type | Confirm whether LAN or Payter SIM is used |
Submit Activation Request
Send all required information in a message to [email protected].
Use the following template:
Example:
Subject: Payment Terminal Activation
Hi Support Team, please activate the following terminal:
Serial Number: APOXXXXXXXXX
Desired tariff per kWh: [e.g. 60 cents]
Assign to Charging Group: [serial number of the charging group]
Connection Type: [LAN / Payter SIM]
After sending, a ticket is automatically created. The reev team forwards the activation form to Payter.
Processing Time and Onboarding
The activation process works as follows:
After submitting the request, the activation form is sent to Payter.
The terminal becomes visible in the Payter portal within up to 7 working days.
As soon as the terminal is shown as online in the portal, onboarding can be completed on the same day.
Note: If the terminal is shown as offline in the Payter portal, the reev team will contact you proactively and redirect you to Payter support ([email protected]) to have the backend connection checked.
Check Online Status
After powering on the terminal, follow these steps to verify connectivity:
Power on the terminal.
Contact Payter at +44 1296 840000.
Request a connectivity check. Have the serial number of the terminal ready.
Activation Completion
Once the Payment Terminal team has processed your request, you will receive the following:
An activation confirmation via email.
An explanation of how to set up the new user group "Payment Terminal" in the reev Platform under User Groups.
Troubleshooting
Problem | Solution |
Terminal is shown as offline in the Payter portal | Contact Payter support at [email protected] to have the backend connection checked. |
No internet connection via SIM card | Check whether the SIM card is correctly inserted and the antenna is properly attached to the MAIN_RF port. |
No internet connection via LAN | Check the Ethernet cable and the network connection on-site. |
Serial number not found | The serial number is located on the device and starts with APO.... |
Frequently Asked Questions
How long does it take to activate a Payment Terminal?
After submitting the activation request, it takes up to 7 working days for the terminal to become visible in the Payter portal. Onboarding can be completed on the same day once the terminal is shown as online.
Which connection type is recommended?
Both connection types (LAN and Payter SIM) are supported. The choice depends on the on-site infrastructure. When purchasing through die-ladesaeule.de, the SIM card is usually pre-installed.
What happens if the terminal remains offline?
The reev team will contact you proactively and redirect you to Payter support ([email protected] / +44 1296 840000) to have the connection checked.