This article describes how to switch the technical operator of your Easee charging station to reev via the Easee App, so that the charging station connects to the reev backend.
Prerequisites
Make sure the following prerequisites are met before starting the operator switch:
Easee App (available in the Google Play Store and Apple App Store)
Access to your Easee charging station via the Easee App
An active internet connection for the charging station via Ethernet or WiFi to establish the connection to the reev backend
Note: After changing the technical operator, you will not be able to authorise charging sessions until you have received your reev account. If you urgently need to charge, you can revert the technical operator and set the access via the app to "Open". This allows charging without authorisation.
Note: The charging station requires an active internet connection in order to register with the reev backend.
Step-by-Step Guide
The following steps guide you through the operator switch to reev.
Change the Technical Operator in the Easee App
Open the Easee App and log in.
Go to the menu item Products.
Select the desired charging station.
Scroll down to the additional settings.
Open the Site settings.
Under Technical Operator, select the entry reev.
Tap Save.
The charging station will now connect to the reev backend. The operator switch is complete.
Tip: You can adjust the playback speed of the video.
Troubleshooting
Problem | Possible Cause | Solution |
Operator "reev" is not displayed | No active internet connection | Make sure the charging station is connected to WiFi or Ethernet and has an active internet connection |
Charging station does not connect to the reev backend | Connection issue | Restart the charging station and try again. Contact reev support if the problem persists |
Charging not possible after operator switch | reev account not yet set up | Wait for your reev account to be set up. If you urgently need to charge, temporarily revert the technical operator and set the access to "Open" |
Contact Easee Support
For hardware issues, contact Easee support: Easee support page
Commissioning via the reev Companion
Once the charging station has been successfully configured, it can be commissioned via the reev Companion.
Frequently Asked Questions
Can I charge immediately after the operator switch?
No. After switching the technical operator to reev, you can only charge once your reev account has been set up.
What should I do if I urgently need to charge but do not yet have a reev account?
Temporarily revert the technical operator and set the access via the Easee App to "Open". This allows charging without authorisation.
Do I need an internet connection for the operator switch?
Yes. The charging station requires an active internet connection (WiFi or Ethernet) in order to register with the reev backend.
Where can I find the site settings in the Easee App?
Open the Easee App, go to Products, select your charging station and scroll down. There you will find the Site settings.